Community Guidelines

• Treat everyone with dignity: Discriminatory language, harassment, or behaviour based on race, gender, religion, nationality, disability, or any other characteristic is grounds for immediate permanent ban.
• No physical contact: Unwanted physical contact of any kind is prohibited. This applies to both passengers and drivers.
• Keep conversation appropriate: Offensive, threatening, or sexually explicit communication through the app or in person is not tolerated.

• Do not interfere with driving: Riders must not distract drivers or ask them to exceed speed limits, run red lights, or violate traffic rules regardless of urgency.
• Wear your seatbelt: Seatbelts are mandatory for all passengers at all times during a Siza trip.
• No weapons or contraband: Bringing weapons, illegal substances, or prohibited items into a Siza vehicle is an immediate permanent ban and may be reported to authorities.
• Report unsafe situations: If you feel unsafe, use the in-app emergency button. Our Safety Team monitors flagged trips in real time.

• No fraudulent trips: Creating fake accounts, manipulating GPS, or gaming referral or promo systems constitutes fraud and will result in account termination and recovery of funds.
• Accurate information: Drivers must keep vehicle details, documents, and license information current and accurate. Riders must use real names and valid payment methods.
• Honest ratings: Ratings exist to improve the platform. Retaliatory, fake, or coordinated ratings are removed and accounts reviewed.

• Treat vehicles with care: Riders are responsible for any damage caused to a vehicle during their trip. Cleaning fees apply for mess or spillages.
• No smoking or vaping: Smoking, vaping, or using any tobacco product inside a Siza vehicle is prohibited.
• Lost & found: If you leave an item in a vehicle, use the in-app Lost & Found feature. Drivers are required to report and return found items promptly.

Violations are reviewed by our Trust & Safety team. Serious violations result in immediate account suspension pending investigation. Patterns of minor violations result in progressive warnings, temporary bans, and where necessary, permanent removal.

To report a violation, use the in-app reporting tool after your trip or email safety@sizaride.com